Job Announcement: Application Support Analyst I-Bismarck

Title of Immediate Supervisor:  Deputy Director of Technology
Accountable For (Job Titles):  None
FLSA Status:  Non-Exempt

Under the direction of the Deputy Director of Technology, the Application Support Analyst I is responsible for assisting users with computer hardware, technical software, and application support, and providing informational technology training and user technical support for a large user base on the court information systems and other information technology applications or systems.

This position differs from the Application Support Analyst II in that the Application Support Analyst I represents the entry level within the series having the essential training and skills to perform the basic essential functions of the job but may lack experience in a court setting or in an area of computer support, technology training, or software application required to perform the full range or breadth of duties expected of a fully proficient Application Support Analyst II.

• Trains or assists information technology users in the efficient and effective operation of technology tools, hardware, software, and systems:
  • Develops training plans and training manuals and materials for technology training needs of the court system.
  • Creates, modifies, and updates systems, software, and manuals.
• Provides local one-on-one support to technology users on court system applications, software, hardware, network, and other information technology applications.
• Provides software development staff with input on needs and concerns by serving on various advisory committees or by serving as a liaison between users and development staff and sharing user needs and issues impacting the development process.
• Assists users and development staff with testing of software updates and enhancements.  Assists end users and development staff in the identification, creation, and testing of reports.
• Analyzes user goals and informational needs to establish a necessary information base needed for the design, implementation, and training of system enhancements.
• Attends various committee meetings to provide staff assistance to committees as needed.
• Researches and evaluates advancements in software, hardware, and court procedures as they pertain to needs and training needs of the court system.
• Assists users with computer hardware, technical software, and application support.
• Performs other duties of a comparable level or type.