Softlink Global launches Logi-Sys Digital Employees for freight forwarding

Softlink Global has introduced Logi-Sys Digital Employees, a role-based AI initiative for freight forwarding operations, on Nov. 4, 2026. The company says the tool is designed to expand transaction-handling capacity while keeping human teams in control of workflows and exceptions.

Why it matters: - Softlink Global is targeting one of freight forwarding’s biggest pain points: scaling operations without adding staff, space and admin costs at the same pace. - The initiative could shift Logi-Sys from a software system that records work to one that performs defined parts of the work. - The approach may help freight forwarders handle higher shipment volumes with more control over routine tasks and exceptions.

What happened: - Softlink Global introduced Logi-Sys Digital Employees, a new initiative bringing role-based agentic AI into freight forwarding operations. - The launch was announced in New York on Nov. 4, 2026. - Digital Employees are being developed to carry out defined operational responsibilities inside Logi-Sys, Softlink’s Intelligent Cloud ERP Platform for Freight & Logistics. - The initial rollout centers on three roles: Import Freight Shipment Executive, Customs Documentation Executive and Customer Service Executive. - Kunal Maheshwari, Chief Growth Officer of Softlink Global, presented the concept at the LogX 2026 network conference in Khao Lak, Thailand. - A freight forwarder from the UAE responded to the presentation and highlighted the business potential of the model.

The details: - The Import Freight Shipment Executive is designed to prepare shipment information, support transaction processing and identify missing or conflicting details. - The Customs Documentation Executive is initially focused on Indian customs processes and supports documentation preparation, information checks and exception handling. - The Customer Service Executive is designed to handle routine shipment inquiries, prepare responses and escalate issues that need human attention. - Each Digital Employee is intended to operate within approved workflows and authority limits, with human review where required. - Softlink says the goal is to combine AI capabilities with freight-specific business processes, defined responsibilities and controlled execution. - Logi-Sys Digital Employees are meant to work inside the platform’s connected operational environment rather than as isolated tools.

Between the lines: - The initiative reflects a broader push in enterprise software toward agentic AI that does work, not just answers questions. - The human-in-the-loop design suggests Softlink is positioning the product as automation with accountability, not full autonomy. - The focus on freight-specific roles may help the company differentiate from general-purpose AI assistants that lack operational context. - Maheshwari said the real value for growing freight forwarders could be handling higher shipment volumes without expanding teams and overhead at the same pace.

What's next: - Softlink is continuing development and evaluation of the initial roles. - Supported functions and commercial availability will depend on product testing and release readiness. - Further expansion of the Digital Employee framework will likely depend on how the first roles perform in live freight workflows.

The bottom line: - Softlink Global is betting that freight forwarding will adopt AI fastest when the software can execute bounded tasks inside core operations, not just assist from the sidelines.

More information is available through Softlink Global’s social channels, including the company’s LinkedIn page, Instagram, Facebook, YouTube and X.